Last updated: August 30, 2026
This policy applies to products purchased directly from SVION Energy. Contact us before sending any product back. Do not return a product without return authorization and shipping instructions.
30-Day Return Window
You may request a return within 30 days of delivery. To qualify, the product must be unused, uninstalled, undamaged, and returned in its original SOK packaging with all accessories and documents.
How to Request a Return
- Email sales@svionenergy.com with your order number and reason for return.
- Wait for return authorization and shipping instructions.
- Use a trackable and insured shipping service. The customer is responsible for return shipping unless SVION Energy shipped the wrong item or the product arrived damaged.
Refunds and Fees
- Approved refunds are issued to the original payment method after the returned product is received and inspected.
- A restocking fee of up to 10% may apply. Orders canceled before shipment are not subject to a restocking fee.
- Original expedited or special shipping charges are non-refundable.
- Refund processing may take 1–2 weeks after the return is received and approved.
Non-Returnable Products
Installed, used, modified, damaged, opened or tampered products may not qualify for return. Discounted or clearance items may be final sale when identified as such on the product page.
Damaged or Incorrect Orders
Inspect the shipment promptly. If the product arrives damaged or the wrong item was shipped, contact SVION Energy as soon as possible with your order number, package photographs, and a description of the issue.
Warranty Claims
Defects after delivery are handled under the applicable SOK limited warranty. See our SOK Battery Warranty page.
Questions? Call or text (214) 945-3631 or email sales@svionenergy.com.
